CRMSYSTEM FOR SERVICE PROVIDERS
CRM-SOFTWARE FOR SERVICE PROVIDERS
No excuses – the familiar Microsoft Office user interface convinces even old stagers
The consistent look and feel, the easy operation and widespread familiarity of the Microsoft solution convince even die-hard software opponents.
Consistent information for sales, service and support
Depending on the form of service provision, sometimes not only sales and business management but also the entire service team must have CRM access. This ensures that also the employee at the support hotline can access the customer history at short notice.
Active control instead of reactive actions
Thanks to the complete customer history and HR planning, companies can become active with a customer already before failures at the customer's. True to the current predictive maintenance trend on the service market.
Visit reports at the push of a button
Visit reports or support logs can be created and stored right with customer master data. This saves additional time after a customer visit. Added value for every salesperson and service employee.
CRM software based on MS Dynamics CRM. The standard tailored to your needs.
- strategic sales: from lead management to sales pipeline and virtual sales coach
- marketing: from campaign management to integrated email marketing and adherence of data protection requirements (double opt in)
- service: from project planning to employee disposition and timekeeping/time sheets
- interfaces: there is already a number of interfaces with Microsoft Dynamics CRM, such as Microsoft Dynamics AX, NAV and SharePoint, SAP, ORACLE, various offer configurators, etc.
- data quality: from check for duplicates to blacklisting and data enrichment
- business intelligence: from sales process and KPI monitoring to management cockpit and sales forecasting.