Whether it is consulting, the provision of services or both, project-related services with CRM software have a number of specific requirements for service providers. We know what we are talking about from experience because service provision is FWI‘s everyday business.


No excuses – the familiar Microsoft Office user interface convinces even old stagers

The consistent look and feel, the easy operation and widespread familiarity of the Microsoft solution convince even die-hard software opponents.

Consistent information for sales, service and support

Depending on the form of service provision, sometimes not only sales and business management but also the entire service team must have CRM access. This ensures that also the employee at the support hotline can access the customer history at short notice.

Active control instead of reactive actions

Thanks to the complete customer history and HR planning, companies can become active with a customer already before failures at the customer's. True to the current predictive maintenance trend on the service market.

Visit reports at the push of a button

Visit reports or support logs can be created and stored right with customer master data. This saves additional time after a customer visit. Added value for every salesperson and service employee.


FWI Birgit Zimmermann Inside Sales

Birgit Zimmermann
Inside Sales
+49 9181 4088 0
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More Information about Service Providers:

CRM: Resco Mobile CRM
Enjoy the freedom of doing anything. Anyplace and anytime.

Dynamics 365: bundled ERP & CRM Power
The formerly isolated CRM and ERP applications now call Dynamics 365 their common home.

CRM software based on MS Dynamics CRM. The standard tailored to your needs.

The CRM solution for service providers supports the following fields:
  • strategic sales: from lead management to sales pipeline and virtual sales coach
  • marketing: from campaign management to integrated email marketing and adherence of data protection requirements (double opt in)
  • service: from project planning to employee disposition and timekeeping/time sheets

Customers’ testimonials

FWI Kundenzitat Management Forum Der Verlagsgruppe Handelsblatt
Jörg Streb
Marketing and Communication Area Manager, Management Forum der Verlagsgruppe Handelsblatt.

Microsoft Dynamics CRM turned out to be the most flexible solution. Our parent company had already worked with FWI very successfully, so it was only natural that we chose this partner as well. Additionally, FWI's experts showed us a way of customising to completely tailor our special desires such as event management.



You have questions about Service Providers?
We would love to hear from you!


Birgit Zimmermann
Inside Sales